Help & service

Everything you need to know about buying tickets and getting in.

How your ticket works

1
Choose your seatsTap your preferred seat in the seating plan and choose the ticket type.
2
Enter your detailsName, email and phone number – so we can send your ticket and reach you if anything changes.
3
PayYou will immediately receive a confirmation email with all payment details.
4
Receive your QR ticketOnce your payment arrives, we email you your ticket. Save it on your phone or print it.

At the entrance: using your QR code

Open your ticket before you reach the queue – ideally save it on your phone in case there is no signal.
Turn your screen brightness up and hold the QR code steady in front of the scanner.
Every person needs their own ticket. Each QR code is valid only once.
A printed ticket works just as well.
Do not share or post your QR code online – whoever scans first gets in.

Frequently asked questions

How many tickets can I buy?

The organiser may set a ticket limit per order. You will see it next to the seating plan under “Tickets”.

I did not receive an email.

Please check your spam folder. If you cannot find it, contact us with your order number.

I cannot attend – what now?

Please let us know in good time. An official return and resale option at face value is being prepared, so your seat goes fairly to other guests.

What happens to my data?

We only use your data for your order, your ticket and important event information. No advertising, no selling to third parties. See the privacy notice for details.
Privacy notice · Terms of use

Are there accessible seats?

Please ask us before ordering – we will check with the organiser.

Still have questions?

We are happy to help.